Feedback – Be Open to New Ideas
Meghan Watson applies strategies taught at KnowledgeFest; Ben Freeman notes the importance of proper procedures; Nicholas Frazier and Adam Devine share their thoughts on learning new skillsets.
“[Kevin Hallinan talks about ‘the success triangle’ in his classes.] Anytime I grappled with [selling from] my own pocket, I took the emotions I felt and applied them to the triangle and began to reverse the questioning internally. Kevin says to ask questions, and to answer those questions with more questions. I started asking myself, ‘How is my attitude toward this sale?’ Next, I ask myself, ‘Why do I feel this way?’ ‘What behaviors can I exhibit to ensure this customer is comfortable?’ ‘What techniques do I have in my arsenal to benefit this interaction and the customer?’ This has taken time and practice and putting myself in uncomfortable situations. My hope is that this becomes muscle memory, and over time, I will gather more communication skills to close sales with ease. I cannot thank Kevin enough.” Meghan Watson, Vernon’s Signature Audio, Lubbock, Texas
“After nearly three decades in this industry, I’ve made my fair share of mistakes. That’s just part of learning and growing. One that stands out happened fairly recently. I got a little too comfortable and skipped over a basic step in protecting a vehicle before performing any work on it. This is one of our procedures at Traffic Jams that we take very seriously. The result was some paint damage that could have been avoided with proper prep. It was a tough reminder that no matter how much experience you have, the fundamentals always matter. Procedures exist for a reason, and staying disciplined is what separates good work from great work.” Ben Freeman, Traffic Jams Motorsports, Buford, Ga.
“Try to absorb knowledge from others. Be open to new or different ideas. Always try to grow.” Nicholas Frazier, iNNovative Concepts, Wilbraham, Mass.
“If you make learning part of your daily schedule, you’ll be surprised how fast you can grow if you give it your all and stay committed. Once you’ve landed the skillset you wish to acquire, don’t stop there. Keep learning, branch off that niche that will directly align with what your original goals were or move on to the next skillset you wish to add to your tool belt.” Adam Devine, Devine Concepts, Naples, Fla.
