Feedback – Balancing the Scales
Industry pros consider communication, nurturing connections and learning when to ask for help.
“I love to troubleshoot. It’s difficult sometimes for me to reach out for help. But if the amount of time far exceeds being productive, or what’s best for your client and business, then utilize those resources and learn from the experience.” Adam Devine, Devine Concepts Automotive Design, Naples, Fla.
“My greatest mistake has been not spending more quality time with my family. I’ve dedicated an enormous amount of time to my career. What if that dedication and hard work was more focused on family? How much of a difference could it have made? My son, Angel, Jr., works beside me. I am trying to make up for possible lost time. It is a bonding experience even if it’s in a professional setting. I truly enjoy working with him. I’m taking this time to teach him all I can and remind him constantly how truly proud I am of him.” Angel Rivera, Sr., Laketown Speed and Sound, Draper, Utah
“I believe in overcoming the notion that the customer is always right. It is overwhelming how much our hearts are tied to our customers and how their experience affects us in the sales field. You strive for perfection, so the slightest bit of discontent affects you emotionally. This can impact your work, make you question your abilities, or leave you feeling like you’re not good enough for them. It’s taken me years to understand that I cannot please everybody! Our job is to make their experience the best possible. We cannot wear our customers’ discontent on our sleeves. This only takes away from the next customer, who could have had that perfect experience. We do not get a second chance to make a first impression.” Alex Stowe
“After 42 years in the mobile electronics industry, my greatest strength is understanding customers. I genuinely enjoy helping people, figuring out what they need and guiding them to the right solutions. Customer service and relationship-building come naturally to me. Another major strength is versatility. I’ve done almost every job in this industry—stereos, speakers, backup cameras, remote starts, spray-in bedliners, camper shells, upholstery, wheels and tires, PPF, tint, boat audio, motorcycle audio and more. I’ve worked on thousands of vehicles over the decades. That experience helps me communicate clearly with customers and coach my team effectively. I also multitask well and understand how to keep a shop efficient. With seven employees, including myself, I manage sales, installation, operations, workflow and training across multiple service categories.” George Smith, Mobileworks / Tintworks, Santa Maria, Calif.
